NYPL needed a more scalable solution for library card applications during the pandemic, when library branches were closed. We designed and built this application with collaboration from multiple divisions in the organization. It has increased library card applications, a critical performance metric, by 172% from pre-pandemic numbers.
● Basics
I’m Risa, product and user research professional with experience in developing products from zero and adding value to existing products.
Avid reader who believes in the power of dogs to save the world.
Open to remote opportunities in any time zone.
Risa Wolf - Product Lead 
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