-
Real-World Product Principles
In 2021, the VP of Product Design for Slack, Ethan Eismann, wrote a post on TechCrunch about Product Principles, which was then reposted on the company’s blog. It outlined what product principles are, how to define them, how to use them, and most importantly, how to keep them from being a cage for your product.…
-
NYPL Mobile Card Creator for Parents
NYPL’s online application process did not allow parents to acquire cards for their children. That required parents to be at a branch in person. Help desk requests for an online alternative for children were piling up, so I imagined and implemented a quick COPPA-compliant solution that could live in SimplyE’s card creator. Note that the…
-
New York Public Library Web-based Library Card Application
NYPL needed a more scalable solution for library card applications during the pandemic, when library branches were closed. We designed and built this application with collaboration from multiple divisions in the organization. It has increased library card applications, a critical performance metric, by 172% from pre-pandemic numbers.
-
Australia Post Digital Mailbox
Australia Post was in the market for a full digital mailbox and bill payment solution. They chose the white-label version of Volly, a digital ebilling startup, to power their experience. One must reside in Australia to view the experience, but the FAQ is open to all. MyPost Bill Pay
Risa Wolf - Product Lead 